We stumble out of bed at 6:30AM this morning to catch our flight to Salt Lake City, Utah. Wait... another trip!? It's Web's company's annual retreat, and this year the company invited all employees and their guests to spend a four-day weekend at the Snowbird Resort. Having just returned from our around the world trip, we find ourselves at the airport once again, dealing with baggage, check-in lines and security lines.
We arrive at the airport a little earlier because Web had trouble checking-in online the night before. At the counter, we go through the usual routine of printing our boarding passes. However, this time, the computer tells us that Web has no reservation. Turns out that our travel agent booked 2 tickets under Jaime's name and none for Web... not a good start. In the next hour, we try to "get it fixed" and end up experiencing some fantastic customer service.
Since the flight is overbooked, the airline is unable to get us on our original flight. Instead, we get sent to another terminal to catch a different flight. We walk about a mile (with our carry-ons) to the next terminal and check-in, only to find out that the woman at the first terminal never returned Web's ID. We take another round trip between the terminals to retrieve Web's ID and check-in. At the security line, the x-ray machine breaks down with our carry-ons stuck inside! The machines are shut down and we can't get our bags until they come back "on line"; we finally clear security more than 20 minutes later. After all this fun, we still have about 3 hours to kill before our flight takes off!
Utah is only 1.5 hours away by plane, yet this ordeal took us over 8 hours door-to-door! Don't you love traveling though airports?
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1 comment:
Looks like you guys have an even better airport hassle story to tell now... Yay arkansas!!
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